Privacy Notice.

Last updated: 16 October 2026

Who We Are

StayProactive Consulting Ltd is the data controller for personal information collected through this website. We are registered in England and Wales, company number 16779132. For any privacy question, email stephanie@stayproactive.co.uk or call 07920 859300.

What We Collect

We only collect what you choose to send us. When you contact us through the enquiry form, by email or by phone, that can include:

• your name, job title, and the hotel or group you work for
• your email address and phone number
• what you need help with, and anything else you include in your message

We don't use analytics, advertising or tracking tools, and this website doesn't set cookies.

Free Online Sessions

If you register for one of our free online sessions, we collect your name, email address and hotel or company. We use them to email you a calendar invitation, the joining link and reminders, and to know who is attending. If you accept or decline the calendar invitation, we see your reply and note it against your name. After the session we record whether you joined, and if you did not, we may send you one short follow-up email. Your details are stored on a private server in Finland, which is covered by UK data adequacy rules, and are only sent by email through our email provider. We keep them for up to 12 months after the session and then delete them.

You can cancel your place at any time using the link in our emails, which stops any further emails about that session. To have your details deleted sooner, email stephanie@stayproactive.co.uk.

If a session has already started, you can instead leave your name, email, hotel or company and an optional message to hear about future sessions. We use those details only to contact you about future sessions, keep them for up to 12 months, and delete them sooner on request.

How We Use It

• to reply to your enquiry and arrange a call or a free enquiry audit
• to prepare a proposal and, if we work together, to deliver and manage that work
• to keep a record of our business correspondence

Under UK GDPR, we rely on taking steps at your request before entering into a contract, performing a contract with you or your organisation, and our legitimate interest in running and developing our business. We will never sell your information or add you to a mailing list without asking.

Who We Share It With

We only share your information with trusted providers who help us run the business, such as our email provider, the service that processes our website form, or where we are legally required to. Some providers may process data outside the UK, and where they do, it is protected by appropriate safeguards.

How Long We Keep It

If an enquiry doesn't lead to working together, we delete it within 12 months. If we do work together, we keep records for as long as we need to deliver the work and meet our legal and accounting obligations, usually six years.

Your Rights

You can ask for a copy of your information, ask us to correct or delete it, restrict or object to how we use it, or ask for it to be transferred. To do any of these, email stephanie@stayproactive.co.uk and we will reply within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to This Notice

We may update this notice from time to time. The latest version will always be on this page.